Reference

Privacy Policy — How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what we gather, how we use it, and who can request changes.

Account activity logsWallet transaction recordsDevice and session dataContact preferencesSecurity event tracking
Explore the Lobby Read FAQ
vdoxx Privacy Policy — How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review what data we hold, correct an error in your profile, or request account deletion, our support channels are open. Live chat is the fastest route for data-access requests during peak hours, while email works for detailed inquiries that need documentation or follow-up.

Live Chat Open the chat widget in the bottom corner of any page and ask about your account data, transaction history, or how to update your contact preferences.
Email Support Send data-access or correction requests to our support email address listed in the account footer. Include your registered mobile number or email so we can verify your identity before sharing account information or processing changes.
Account Settings Log in and navigate to the privacy section of your account dashboard to review what data we collect, download a copy of your transaction history, or adjust your marketing consent. Changes take effect immediately for future activity.
DATA PRACTICES

How We Protect and Manage Your Information

We handle your account data with the same care we apply to payment processing and login security. Every deposit you make via bKash, Nagad or Rocket is logged with a timestamp and transaction reference, stored in encrypted form, and accessible only to staff resolving payment disputes or verifying withdrawals. Session data helps us spot unusual login patterns or concurrent logins from different locations, which trigger additional verification steps before we allow real-money play.

Data Collection We gather your mobile number, email, device type, IP address and wallet transaction records when you register, deposit, or play. This data lets us verify your identity, process withdrawals, track session activity for security purposes, and send account notifications or promotional messages if you opt in.
Cookie Use Cookies keep you logged in, remember your language preference, and help us measure which game categories visitors browse most. Essential cookies are required for account access; analytics and marketing cookies can be disabled in your browser settings without blocking core platform features.
Account Security We encrypt your password and PIN entries, store transaction records on servers behind firewall protection, and limit data access to authorized staff. Two-factor authentication adds another checkpoint before withdrawals, and we log every login attempt so you can review suspicious activity from your account panel.
Retention and Deletion Transaction logs are kept for regulatory and dispute-resolution purposes; session data is purged after a shorter window. When you request account closure, we delete personal identifiers within a reasonable timeframe unless legal obligations require us to retain certain records, and we confirm deletion via email once processing is complete.

Common Questions About Your Data Rights

We collect your mobile number, email address, date of birth for age verification, device identifiers, IP address, and any payment details you enter when depositing via bKash, Nagad or Rocket. This data lets us verify your identity, process transactions, and maintain account security.

Yes. Log in to your account dashboard and navigate to the privacy section, where you can download a copy of your transaction history, session logs, and profile details. For a more detailed export, contact support via live chat or email with your registered mobile number.

Open your account settings, find the notifications panel, and toggle off marketing messages. You will still receive essential account alerts like withdrawal confirmations and security warnings, but promotional emails and SMS will stop within one business day of your change.

We share transaction data with payment processors like bKash, Nagad and Rocket to clear deposits and withdrawals, and we pass session information to game providers for fair-play monitoring. We do not sell your personal data to advertisers or unrelated third parties.

We delete personal identifiers like your mobile number and email within a reasonable timeframe after you request closure. Transaction records may be retained longer to meet regulatory requirements or resolve disputes, but they are anonymized where possible and no longer linked to your active profile.

We use session cookies to keep you logged in, analytics cookies to measure site traffic, and marketing cookies to show relevant promotions. Essential cookies cannot be disabled without breaking account access, but you can turn off analytics and marketing cookies in your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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